Shipping Policy

We want your memories to arrive safely and on time. This page explains our shipping timelines, methods, and what to do if you need help.

Last updated: December 2025

Shipping Overview

Some of our products—such as prints, albums, USB drives, and keepsake items may be shipped directly to your home. This policy explains how shipping works so you know what to expect.

Processing Time

Printed products and physical items are typically processed within 7–14 business days once your order is approved. Custom albums may require additional time depending on the design.

Shipping Methods

We ship through trusted carriers such as Canada Post, Purolator, or UPS. You’ll receive tracking information when your order has shipped, whenever available.

Shipping Rates

Shipping costs are calculated at checkout or included in your invoice. Rates vary depending on your location, product size, and delivery method.

Delivery Times

Delivery times depend on your shipping address and carrier delays. Estimated timelines will be provided at checkout or when your order is placed.

Local Pickup (If Offered)

If local pickup is available, details will be provided during checkout or booking. We’ll coordinate a convenient pickup time once your order is ready.

Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, please contact us within 7 days. We’ll help coordinate a replacement or claim with the carrier.