Refund & Return Policy
Here’s how refunds, rescheduling, and product returns work for our photography and videography services, so you always know what to expect.
Last updated: December 2025
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Because photography and videography are service-based and involve custom work, our refund policy reflects the time and preparation put into each project.
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Session Fees & Deposits
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Deposits/retainers are non-refundable, as they reserve your date and time.
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If you need to reschedule, your deposit can be applied to a new date (subject to availability).
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Cancellations
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Client-initiated cancellations after services have begun (shooting, editing, planning) are not refundable.
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If we must cancel due to illness, emergencies, or technical failure, you will receive a full refund or the option to reschedule.
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Product Refunds
Because photos and videos are digital and custom-created:
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Delivered digital files are non-refundable
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Printed products (albums, prints, USBs, etc.) cannot be returned unless damaged or incorrect
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Re-Editing
If you’d like adjustments to your final images or videos, we’re happy to help. Additional fees may apply based on the request.
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Satisfaction
We want you to love your memories! If you have concerns, please contact us so we can make it right.​
Phone: (204) 648-4840