Refund & Return Policy
Here’s how refunds, rescheduling, and product returns work for our photography and videography services, so you always know what to expect.
Last updated: December 2025
Because photography and videography are service-based and involve custom work, our refund policy reflects the time and preparation put into each project.
Session Fees & Deposits
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Deposits/retainers are non-refundable, as they reserve your date and time.
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If you need to reschedule, your deposit can be applied to a new date (subject to availability).
Cancellations
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Client-initiated cancellations after services have begun (shooting, editing, planning) are not refundable.
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If we must cancel due to illness, emergencies, or technical failure, you will receive a full refund or the option to reschedule.
Product Refunds
Because photos and videos are digital and custom-created:
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Delivered digital files are non-refundable
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Printed products (albums, prints, USBs, etc.) cannot be returned unless damaged or incorrect
Re-Editing
If you’d like adjustments to your final images or videos, we’re happy to help. Additional fees may apply based on the request.
Satisfaction
We want you to love your memories! If you have concerns, please contact us so we can make it right.
Phone: (204) 648-4840